Refund policy
Refund Policy
Refund & Return Policy
Last updated: October 30, 2026
We want you to be happy with your order. If you are not, here is how returns and refunds work at Real Deal.
Return window
You can return most items within 30 days of the delivery date for a refund to your original payment method.
Item condition
Returned items must be unworn, unwashed, and in their original condition with tags attached and original packaging. Items showing wear, odor, or damage caused after delivery cannot be refunded.
How to start a return
- Email support@realdealsupplyco.com within 30 days of delivery.
- Include your order number and the item(s) you are returning. Add the reason, and photos if the item arrived damaged or incorrect.
- We will reply within 1 to 2 business days with return instructions and the return address.
- Ship the item back with a tracking number and keep your receipt. Please do not send items to an address we have not given you, because we cannot process them.
Return shipping costs
If you are returning an item because of a change of mind or fit, you pay return shipping. If the item arrived damaged, defective, or incorrect, we pay return shipping or send a prepaid label.
Damaged, defective, or wrong items
Contact us within 7 days of delivery with your order number and photos. We will send a replacement at no cost or issue a full refund, whichever you prefer.
Refunds
We issue your refund within 5 business days of receiving and inspecting your return. Your bank may need an additional 5 to 10 business days to show the credit. Your refund equals the amount you paid for the returned items, after any promotional discount.
Exchanges
The fastest way to exchange for a different size or color is to place a new order for the item you want and return the original for a refund.
Items we cannot accept back
- Gift cards
- Opened personal care and beauty products, for hygiene reasons
- Intimates, swimwear, and earrings
- Items marked Final Sale
Order cancellations
Contact us at support@realdealsupplyco.com as soon as possible. We can cancel an order only if it has not yet been sent to be packed or shipped. Once an order has shipped, use the return process above.
Questions
Email support@realdealsupplyco.com and we will respond within 1 to 2 business days.